{"id":48781,"date":"2021-07-07T18:06:15","date_gmt":"2021-07-07T16:06:15","guid":{"rendered":"https:\/\/moovago.com\/non-categorise\/what-is-customer-service-definition-of-customer-service\/"},"modified":"2025-11-26T10:11:50","modified_gmt":"2025-11-26T09:11:50","slug":"what-is-customer-service-definition-of-customer-service","status":"publish","type":"post","link":"https:\/\/moovago.com\/en\/crm-2\/what-is-customer-service-definition-of-customer-service\/","title":{"rendered":"What is customer service? Definition of customer service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"48781\" class=\"elementor elementor-48781 elementor-6614\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b5f78f e-flex e-con-boxed e-con e-parent\" data-id=\"3b5f78f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09229dd elementor-widget elementor-widget-heading\" data-id=\"09229dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is customer service? Definition of customer service <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6f22d4 elementor-widget elementor-widget-text-editor\" data-id=\"b6f22d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Customer service is all the advice and assistance a company provides to its customers during their interactions with the brand. The aim of customer service is to increase customer satisfaction by responding to their requests.   <\/p><p>Consumers will often have questions, queries or complaints, which customer service will have to answer.<\/p><p>Customer service is usually a reaction to a customer request. When dissatisfaction arises, customer service will quickly provide solutions: it will help the customer to use the product better, solve problems and ensure a good purchasing experience. Although customer service usually appears after the purchase, it can also be found before the purchase and even during it, for example, with a salesperson answering the customer&#8217;s questions about a garment.  <\/p><p>For example, if you receive a damaged parcel, you will call or contact the company responsible for delivering it to you, and customer service will respond to your problem to ensure that you retain a positive experience of your interaction with the brand.<\/p><p>It&#8217;s important to <a href=\"https:\/\/moovago.com\/en\/crm-2\/3-differences-between-customer-experience-and-customer-service\/\">differentiate between &#8220;Customer Experience&#8221; and &#8220;Customer Service&#8221;<\/a>.<\/p><p><a href=\"https:\/\/fr.wikipedia.org\/wiki\/Centre_d%27appel#cite_note-6\" target=\"_blank\" rel=\"noopener\">Companies sometimes try to reduce their customer service costs as much as possible, by outsourcing for example.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7981e67 elementor-widget elementor-widget-image\" data-id=\"7981e67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/moovago.com\/wp-content\/uploads\/2021\/07\/Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Feature-image-4-768x432.png\" class=\"attachment-medium_large size-medium_large wp-image-41846\" alt=\"customer service definition\" srcset=\"https:\/\/moovago.com\/wp-content\/uploads\/2021\/07\/Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Feature-image-4-768x432.png 768w, https:\/\/moovago.com\/wp-content\/uploads\/2021\/07\/Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Feature-image-4-300x169.png 300w, https:\/\/moovago.com\/wp-content\/uploads\/2021\/07\/Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Copy-of-Feature-image-4.png 960w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"Moovago, application commerciaux, CRM, ERP, PGI, GRC\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3fa0b95 e-con-full e-flex e-con e-child\" data-id=\"3fa0b95\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e993c6 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"8e993c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NDY4MjksInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"750\" src=\"https:\/\/moovago.com\/wp-content\/uploads\/2024\/11\/fiche-prospect-vierge-pdf.jpg\" class=\"attachment-full size-full wp-image-44692\" alt=\"blank prospect form pdf\" srcset=\"https:\/\/moovago.com\/wp-content\/uploads\/2024\/11\/fiche-prospect-vierge-pdf.jpg 600w, https:\/\/moovago.com\/wp-content\/uploads\/2024\/11\/fiche-prospect-vierge-pdf-240x300.jpg 240w\" sizes=\"(max-width: 600px) 100vw, 600px\" title=\"Moovago, application commerciaux, CRM, ERP, PGI, GRC\">\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1096574 e-flex e-con-boxed e-con e-child\" data-id=\"1096574\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18cee70 elementor-widget elementor-widget-heading\" data-id=\"18cee70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Optimize the tracking of your customer interactions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29d6b84 elementor-widget elementor-widget-text-editor\" data-id=\"29d6b84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our prospect sheet helps you record important information about your contacts and the history of your exchanges.<\/p><p>Receive your free template by email.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc6d6df elementor-align-center elementor-widget elementor-widget-button\" data-id=\"cc6d6df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NDY4ODUsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download PDF template<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>What is customer service? Definition of customer service Customer service is all the advice and assistance a company provides to its customers during their interactions with the brand. The aim of customer service is to increase customer satisfaction by responding to their requests. Consumers will often have questions, queries or complaints, which customer service will [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":41854,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[632],"tags":[],"class_list":["post-48781","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm-2"],"_links":{"self":[{"href":"https:\/\/moovago.com\/en\/wp-json\/wp\/v2\/posts\/48781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moovago.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/moovago.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/moovago.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/moovago.com\/en\/wp-json\/wp\/v2\/comments?post=48781"}],"version-history":[{"count":1,"href":"https:\/\/moovago.com\/en\/wp-json\/wp\/v2\/posts\/48781\/revisions"}],"predecessor-version":[{"id":48783,"href":"https:\/\/moovago.com\/en\/wp-json\/wp\/v2\/posts\/48781\/revisions\/48783"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/moovago.com\/en\/wp-json\/wp\/v2\/media\/41854"}],"wp:attachment":[{"href":"https:\/\/moovago.com\/en\/wp-json\/wp\/v2\/media?parent=48781"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/moovago.com\/en\/wp-json\/wp\/v2\/categories?post=48781"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/moovago.com\/en\/wp-json\/wp\/v2\/tags?post=48781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}