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10 CRM Statistics in 2024

CRM Statistics
Table of Contents

CRM Statistics

It is undeniable that CRM has become an indispensable tool for companies. The need to compete in a dynamic and increasingly interconnected world has led to the explosive surge in its use, no market has been spared and it is often for the best. Let’s understand the CRM market together with CRM statistics.

1. 91% of companies with more than 11 employees use a CRM. (Algoworks)

2. The CRM market is the fastest growing among the software market. (Grandviewresearch)

3. In 2021, the CRM market generated more than $55 billion. (Statista)

4. By 2025, the CRM market is projected to generate more than $100 billion. (Statista)

5. More than half of French SMEs say they are ready to invest in CRM software. (Capterra)

6. In 2008, only 12% of users preferred Saas CRM. Today, more than 88% prefer Saas CRM. (Softwareadvice)

7. CRM saves $8.71 for every $1 spent. (Nucleusresearch)

8. There are more than 660 CRM software. (G2)

9. Top 5 CRMs represent more than 40% of the market. (Gartner)

10. Salesforce is the major player in the CRM market with 20% market share.  (backlinko)

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